A leader's role is not to control people or stay on top of things, but rather to guide, energize and excite.

When the amount of change externally exceeds the amount of change internally, the end is in sight.

Six Sigma is a quality program that, when all is said and done, improves your customers' experience, lowers your costs, and builds better leaders.

The binders, the charts, the grids may seem formidable, but the meetings themselves are built around informality, trust, emotion and humor.

"Every leader makes mistakes, every leader stumbles and falls. The question with a senior level leader is, does she learn from her mistakes, regroup, and then get going again with renewed speed, conviction and confidence?"

In every company, differentiation is never more important than it is in times of trouble, and that's the time when everyone tends to go to the well and equalize rather than differentiate.

The story about GE that hasn't been told is the value of an informal place. I think it's a big thought. I don't think people have ever figured out that being informal is a big deal.