A leader's role is not to control people or stay on top of things, but rather to guide, energize and excite.

The essence of competitiveness is liberated when we make people believe that what they think and do is important - and then get out of their way while they do it.

Management is all about managing in the short term, while developing the plans for the long term.

Real communication is an attitude, an environment. It is the most interactive of all processes. It requires countless hours of eyeball to eyeball, back and forth. It involves more listening than talking.

Leading a big company means never allowing a company to take itself too seriously.

Take lack of candor. ... I'm not talking about boldface lying, but a tendency to withhold information. That behavior is far more common, and it frustrates teams and bosses to no end.

Trust happens when leaders are transparent.