A leader's role is not to control people or stay on top of things, but rather to guide, energize and excite.

I was afraid of the internet... because I couldn't type.

First and most obvious, bring out the three old warhorses of competition - cost, quality, and service - and drive them to new levels, making every person in the organization see them for what they are, a matter of survival.

Trust is enormously powerful in a corporation. People won't do their best unless they believe they'll be treated fairly. The only way I know how to create that kind of trust is by laying out your values and then walking the talk. You've got to do what you say you'll do, consistently, over time.

When I stop learning something new and start talking about the past versus the future, I will go.

If you managed a baseball team, would you listen more closely to the team accountant or the director of player personnel?

Not surprisingly, work-life moaners tend to be a phenomenon of below-average performers.