Globalization has taken a hit in that there is some sand in the gears because most of us have supply chains that are all over the world that we've had to lengthen.

Trust happens when leaders are transparent.

First and most obvious, bring out the three old warhorses of competition - cost, quality, and service - and drive them to new levels, making every person in the organization see them for what they are, a matter of survival.

No company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.

If we get the right people in the right job we've won the game.

We have the brand, and we have the fulfillment capability. Now we had to get the Net, and that's the easiest part of the game.

If you have a reputation as a big, stiff bureaucracy, you're stuck.