My main job was developing talent. I was a gardener providing water and other nourishment to our top 750 people. Of course, I had to pull out some weeds, too.

There are only two sources of competitive advantage: the ability to learn more about our customers faster than the competition and the ability to turn that learning into action faster than the competition.

...I think that ideally that is how a company works. It becomes a place of ideas, not a place of position.

You hang around with good people, you play a lot of golf, and you have a pretty good life. That's what success is all about. It's getting people you like, who want to take the hill with you, who want to win, who have the passion. This is not rocket science.

All of management is about self-confidence

Face reality as it is, not as it was or as you wish it to be.

You can't behave in a calm, rational manner. You've got to be out there on the lunatic fringe.