We have built a company with a business mix and operating system that will allow us to deliver record results in any foreseeable economic climate, ... We have just completed a very successful management transition and I've never been more confident about the company's future.

Strategy means making clear-cut choices about how to compete.

I was afraid of the internet... because I couldn't type.

Make winners out of every business in your company. Don't carry losers.

If you're not in Germany, you're not in Europe. And if you're not in Asia, you're nowhere.

If you want risk taking, set an example yourself and reward and praise those that do.

Nothing is worse than the person in their 40s who says, 'I'm not going to learn this.' 'I don't carry an iPad.' That will label you and put you right in the corner. Some people do it as a badge of honor. I've seen them myself, they walk around bragging [about not knowing much about technology].