I don't think environmentalists have the slightest reason to be concerned about globalization because every time you move a plant to a new place you upgrade the neighborhood. You put in global standards. You put in modern plants. And all the plants around it get improved.

I've learned that mistakes can often be as good a teacher as success.

Not surprisingly, work-life moaners tend to be a phenomenon of below-average performers.

"Every leader makes mistakes, every leader stumbles and falls. The question with a senior level leader is, does she learn from her mistakes, regroup, and then get going again with renewed speed, conviction and confidence?"

Real change agents comprise less than 10% of all business people.

We have the brand, and we have the fulfillment capability. Now we had to get the Net, and that's the easiest part of the game.

On the face of it, shareholder value is the dumbest idea in the world.