The thing it taught me was that winning's a helluva lot more fun than losing. It also taught me that the team with the best players that worked together the best wins.

The value decade is upon us. If you can't sell a top-quality product at the world's lowest price, you're going to be out of the game.

On the face of it, shareholder value is the dumbest idea in the world.

Again, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that customers aren't just satisfied, they're so shocked that they tell strangers on the street how good you are.

Globalization has taken a hit in that there is some sand in the gears because most of us have supply chains that are all over the world that we've had to lengthen.

When all is said and done, teaching is what I try to do for a living.

If we wait for the perfect answer, the world will pass us by