The quality of an idea does not depend on its altitude in the organization...An idea can be from any source. So we will search the globe for ideas. We will share what we know with others to get what they know. We have a constant quest to raise the bar, and we get there by constantly talking to others.

If you reward candor, you'll get it.

It's the internet like the flu - it just spreads like crazy.

Ninety-nine point nine percent of all employees are in the pile because they don't think.

This shows you are never too old to get surprised.

Every employee, not just the senior people, should know how a company is doing.

The binders, the charts, the grids may seem formidable, but the meetings themselves are built around informality, trust, emotion and humor.