Hierarchy is an organization with its face toward the CEO and its ass toward the customer.

When I stop learning something new and start talking about the past versus the future, I will go.

Approach every meeting with a purposeful, high-energy, ready-to-make-a-contribution attitude, and watch how fast leadership’s perception of you follows your behavior.

Control your destiny or somebody will.

Stretch targets energize. We have found that by reaching for what appears to be the impossible, we often actually do the impossible; and even when we don't quite make it, we inevitably wind up doing much better than we would have done.

Managers often hold on to resisters because of a specific skill set or because they've been around for a long time. Don't.

Companies don't give job security. Only satisfied customers do.