Hierarchy is an organization with its face toward the CEO and its ass toward the customer.

Out-innovating them is the way to beat China. And to do everything that we do in this country to support innovative policy, that drives innovation and new products and more jobs and creates jobs. You can't - you can't put a wall up around here. We tried that in the '30s. It didn't work.

No one is guaranteed a job in this.

Real communication is an attitude, an environment. It is the most interactive of all processes. It requires countless hours of eyeball to eyeball, back and forth. It involves more listening than talking.

If the rate of change on the outside exceeds the rate of change on the inside, the end is near.

Take time to get to know people. Understand where they are coming from, what is important to them. Make sure they are with you.

Ideally, the star will be replaced within eight hours. This sends the message that no single individual is bigger than the company.