Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion.

Ideally, the star will be replaced within eight hours. This sends the message that no single individual is bigger than the company.

I think the move by Mr. Greenspan was welcomed by everyone here.

Shareholder value is a result, not a strategy . . . Your main constituencies are your employees, your customers and your products.

Face reality as it is, not as it was or as you wish it to be.

Hierarchy is an organization with its face toward the CEO and its ass toward the customer.

Some think that it is cruel or brutal to remove the bottom 10 percent of our people. It isn't. It's just the opposite. What I think is brutal and "false kindness" is keeping people around who aren't going to grow and prosper. There's no cruelty like waiting and telling people late into their careers that they don't belong - just when the options are limited and they're putting their children through college or paying off big mortgages.