What's important at the grocery store is just as important in engines or medical systems. If the customer isn't satisfied, if the stuff is getting stale, if the shelf isn't right, or if the offerings aren't right, it's the same thing. You manage it like a small organization. You don't get hung up on zeros.
Jack WelchA company has only so much money and managerial time. Winning leaders invest where the payback is the highest. They cut their losses everywhere else.
Jack Welch