I actually think that the economy has got some positives. It's got the market. It's got consumer confidence and it's got banks throwing - I mean central bankers throwing money at it around the world.

We have the brand, and we have the fulfillment capability. Now we had to get the Net, and that's the easiest part of the game.

No vision is worth the paper it's printed on unless it is communicated constantly and reinforced with rewards.

Any time there is change, there is opportunity. So it is paramount that an organization get energized rather than paralyzed.

Nothing is worse than the person in their 40s who says, 'I'm not going to learn this.' 'I don't carry an iPad.' That will label you and put you right in the corner. Some people do it as a badge of honor. I've seen them myself, they walk around bragging [about not knowing much about technology].

When it's time to let someone go, do it right. No surprises. No humiliation.

When you were made a leader you weren't given a crown, you were given the responsibility to bring out the best in others.