The world will belong to passionate, driven leaders - people who not only have enormous amounts of energy, but who can energize those whom they lead.

Too many people believe that one big, public success will solve their self-confidence problems forever. That only happens in the movies. In real life, the opposite strategy is what works. Call it the small victo-ries approach. In time you will discover that all failing really does teach you something you needed to know- so you can regroup and stretch again, with ever more...nerve.

Our behavior is driven by a fundamental core belief: the desire, and the ability, of an organization to continuously learn from any source, anywhere; and to rapidly convert this learning into action is its ultimate competitive advantage.

As a leader, you have no right to have any employee wonder how they fit in and where they are going.

The best thing workers can bring to their jobs is a lifelong thirst for learning.

Hierarchy is an organization with its face toward the CEO and its ass toward the customer.

Shareholder value is the result of you doing a great job, watching your share price go up, your shareholders win, and dividends increasing. What happens when you have increasing shareholder value? You're delivering better employees to their communities and they can give back. Communities are winning because employees are involved in mentoring and all these other things. Customers are winning because you're providing them new products.