In the future, those who are not coaches will not be promoted.

Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you’re growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse—the key vital sign of a company.

Trying to get people to face reality and see the world the way it really is is an absolutely critical aspect of leadership, in my view.

Insecure managers create complexity. Frightened, nervous managers use thick convoluted planning books and busy slides filled with everything they’ve known since childhood……. They worry that if they’re simple, people will think they’re simple minded. In reality, of course, it’s just the reverse. Clear, tough minded people are the most simple.

Good leaders have a generosity gene.

If you managed a baseball team, would you listen more closely to the team accountant or the director of player personnel?

You are not a leader to win a popularity contest-you are a leader to lead.