In the future, those who are not coaches will not be promoted.

Trying to get people to face reality and see the world the way it really is is an absolutely critical aspect of leadership, in my view.

I actually think that the economy has got some positives. It's got the market. It's got consumer confidence and it's got banks throwing - I mean central bankers throwing money at it around the world.

The operative assumption today is that someone, somewhere, has a better idea; and the operative compulsion is to find out who has that better idea, learn it, and put it into action-fast.

A leader's role is not to control people or stay on top of things, but rather to guide, energize and excite.

On the face of it, shareholder value is the dumbest idea in the world.

One of the ways we'll know that Work-Out has been successful is that my style of leadership will no longer be tolerated in this company.