Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If youโre growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulseโthe key vital sign of a company.
Jack WelchTrying to get people to face reality and see the world the way it really is is an absolutely critical aspect of leadership, in my view.
Jack WelchInsecure managers create complexity. Frightened, nervous managers use thick convoluted planning books and busy slides filled with everything theyโve known since childhoodโฆโฆ. They worry that if theyโre simple, people will think theyโre simple minded. In reality, of course, itโs just the reverse. Clear, tough minded people are the most simple.
Jack Welch