we must never forget that people buy into the leader before they buy into a mission statement.

Leadership is not about personality, possessions, or charisma, but all about who you are as a person. I used to believe that leadership was about style but now I know that leadership is about substance, namely character.

Those who follow the crowd will never be followed by the crowd.

INTENTIONS + ACTION = WILL

...while everyone's focusing on keeping the boss happy, who's focusing on keeping the customer happy?

Leadership: The skill of influencing people to work enthusiastically toward goals identified as being for the common good.

There is great joy in leading with authority, which is serving others by meeting their legitimate needs.