we must never forget that people buy into the leader before they buy into a mission statement.

A rut... is little more than a coffin with the ends kicked out.

Authority is always built on service and sacrifice.

Authority: The skill of getting people to willingly do your will, because of your personal influence.

...while everyone's focusing on keeping the boss happy, who's focusing on keeping the customer happy?

Our top-down pyramid style of management is a very old concept borrowed from centuries of war and monarchies.

Leadership is not about personality, possessions, or charisma, but all about who you are as a person. I used to believe that leadership was about style but now I know that leadership is about substance, namely character.