A seagull manager is one who periodically flies into the area, makes a lot of noise, dumps on the people, maybe eats their lunch, and flies away.

...leaders who do not hold their people accountable to a set standard are, in effect, thieves and liars. Thieves because they are stealing from the stockholder who pays them to hold people accountable, and liars because they pretend that everything is OK with their people when in fact everything is not OK.

Power: The ability to force or coerce someone to do your will, even if they would choose not to, because of your position or your might.

Serving others breaks you free from the shackles of self and self-absorption that choke out the joy of living.

we must never forget that people buy into the leader before they buy into a mission statement.

INTENTIONS + ACTION = WILL

There is great joy in leading with authority, which is serving others by meeting their legitimate needs.