Leadership: The skill of influencing people to work enthusiastically toward goals identified as being for the common good.

Authority is always built on service and sacrifice.

we must never forget that people buy into the leader before they buy into a mission statement.

(A manager) once confided in me she liked to picture in her mind's eye that every employee was wearing one of those sandwich billboard signs. On the front side, the sign would read 'Appreciate Me' and on the back side 'Make Me Feel Important.'

Authority: The skill of getting people to willingly do your will, because of your personal influence.

Serving others breaks you free from the shackles of self and self-absorption that choke out the joy of living.

To have a healthy and thriving business, there must be healthy relationships with the C.E.O.S. in the organization and I'm not referring to the Chief Executive Offficers. I am talking about the Customers, the Employees, the Owner (or stockholders), and the Suppliers.