Our top-down pyramid style of management is a very old concept borrowed from centuries of war and monarchies.

Who then is the greatest leader? The one who has served the most.

...while everyone's focusing on keeping the boss happy, who's focusing on keeping the customer happy?

A seagull manager is one who periodically flies into the area, makes a lot of noise, dumps on the people, maybe eats their lunch, and flies away.

Power: The ability to force or coerce someone to do your will, even if they would choose not to, because of your position or your might.

...leaders who do not hold their people accountable to a set standard are, in effect, thieves and liars. Thieves because they are stealing from the stockholder who pays them to hold people accountable, and liars because they pretend that everything is OK with their people when in fact everything is not OK.

we must never forget that people buy into the leader before they buy into a mission statement.