Leaders strengthen credibility by demonstrating that they are not in it for themselves, instead they have the interests of the institution, department, or team and its constituents at heart. Being a servant may not be what many leaders had in mind when they chose to take responsibility for the vision and direction of their organization or team - but serving others is the most glorious and rewarding of all leadership tasks.

Only those leaders who act boldly in times of crisis and change are willingly followed.

Leaders encourage others to continue the quest and inspire others through courage and hope. Leaders give heart by visibly recognizing others' contributions to the common vision. With a thank you note, a smile, an award, and public praise, the leader lets others know how much they mean to the organization.

You must unite your constituents around a common cause and connect with them as human beings.

The word "story" is short for the word "history." They both have the same root and fundamentally mean the same thing. A story is a narrative on an event or series of events, just like history.

Leadership is a relationship between those who aspire to lead and those who choose to follow.

There's nothing more demoralizing than a leader who can't clearly articulate why we're doing what we're doing.