Leaders encourage others to continue the quest and inspire others through courage and hope. Leaders give heart by visibly recognizing others' contributions to the common vision. With a thank you note, a smile, an award, and public praise, the leader lets others know how much they mean to the organization.

Do what you say you will do.

A leader with integrity has one self, at home and at work, with family and with colleagues. He or she has a unifying set of values that guide choices of action regardless of the situation.

If we're going to be authentic in our leadership, we will have to be willing to serve, and we have to be willing to suffer.

You can't lead others to places you don't want to go yourself. If you don't feel a burning passion for something, how in the world can you inspire and encourage others to share it?

Leadership is a relationship between those who aspire to lead and those who choose to follow.

Challenge is the opportunity for greatness. People do their best when there is an opportunity to change how things currently stand. Maintaining the status quo facilitates mediocrity. Those who embrace this practice do not wish to rest on their laurels. They motivate others to exceed their limits and look for innovative ways to improve the organization.