Leaders encourage others to continue the quest and inspire others through courage and hope. Leaders give heart by visibly recognizing others' contributions to the common vision. With a thank you note, a smile, an award, and public praise, the leader lets others know how much they mean to the organization.

Only those leaders who act boldly in times of crisis and change are willingly followed.

Challenge is the opportunity for greatness. People do their best when there is an opportunity to change how things currently stand. Maintaining the status quo facilitates mediocrity. Those who embrace this practice do not wish to rest on their laurels. They motivate others to exceed their limits and look for innovative ways to improve the organization.

The word "story" is short for the word "history." They both have the same root and fundamentally mean the same thing. A story is a narrative on an event or series of events, just like history.

It always takes a group of people working together with a common purpose in an atmosphere of trust and collaboration to get extraordinary things done.

Do what you say you will do.

There's nothing more demoralizing than a leader who can't clearly articulate why we're doing what we're doing.