The best feature of a product should really be the customer service.

Customers don't just buy a product - they switch from something else. And customers don't just leave a product - they switch to something else

The only two people who can give you real feedback about your product are people who just purchased it and people who have just canceled.

You don't need to win every medal to be successful.

Before you dismiss a beginner's work, remember how much you sucked when you started. You probably sucked worse, actually.

"Easy" is a word that's used to describe other people's jobs.

"Simple" is a tricky word, it can mean a lot of things. To us, it just means clear. That doesn't always mean total reduction, or minimalism - sometimes, to make things clearer, you have to add a step.