Projections are just bullshit. They're just guesses.

We also get thousands of suggestions. The default answer is always no.

The best feature of a product should really be the customer service.

[Facebook and Twitter] aren't the real problems in the office. The real problems are what I like to call the M&Ms, the Managers and the Meetings.

The only two people who can give you real feedback about your product are people who just purchased it and people who have just canceled.

Every time something slips through the cracks, the cracks get bigger.

No is easier to do. Yes is easier to say.