Projections are just bullshit. They're just guesses.
The best feature of a product should really be the customer service.
The only two people who can give you real feedback about your product are people who just purchased it and people who have just canceled.
Every time something slips through the cracks, the cracks get bigger.
We also get thousands of suggestions. The default answer is always no.
Customers don't just buy a product - they switch from something else. And customers don't just leave a product - they switch to something else