We also get thousands of suggestions. The default answer is always no.

Before you dismiss a beginner's work, remember how much you sucked when you started. You probably sucked worse, actually.

Customers don't just buy a product - they switch from something else. And customers don't just leave a product - they switch to something else

What matters is: Are you profitable? Are you building something great? Are you taking care of your people? Are you treating your customers well?

[Facebook and Twitter] aren't the real problems in the office. The real problems are what I like to call the M&Ms, the Managers and the Meetings.

"Simple" is a tricky word, it can mean a lot of things. To us, it just means clear. That doesn't always mean total reduction, or minimalism - sometimes, to make things clearer, you have to add a step.

The design is done when the problem goes away.