Our technology is very scalable. Our software can accommodate enormous numbers of clients. It's a marvelous opportunity. We'll keep developing products.

It's very fascinating, it's very addictive, and it's incredibly challenging. You're never satisfied. It's kind of like advertising. You're never satisfied

In the '20s they were telling us wed all have our own private plane and take vacations to the moon.

I can't say the advertising model is obsolete yet but it doesn't make a lot of sense in the long range.

The intellectual architecture means focusing on doing great work instead of focusing on agency politics.

Second, we're spending a huge amount of money on technology so that everyone can check out laptops and portable phones. We're spending more money to write our existing information into databases or onto CD-ROM.

Research we've done seems to indicate that people who are on the Net like the idea that they don't have to leave what they are reading to go buy something.