People loved their horses, too. But you don't keep riding your horse to work just because you love it.

I try to spend my time on areas that I think are important for the future, and where I think I can add value.

Cleverness is a gift, kindness is a choice.

You know, if you make a customer unhappy they won't tell five friends, they'll tell 5,000 friends. So, we are at a point now where we have all of the things we need to build an important and lasting company, and if we don't, it will be shame on us.

Your margin is my opportunity.

The people who are right a lot often change their minds.

The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.