My view is there's no bad time to innovate.

People who were right a lot of the time were people who often changed their minds.

There are two kinds of companies, those that work to try to charge more and those that work to charge less. We will be the second.

If you invent frequently and are willing to fail, then you never get to that point where you really need to bet the whole company.

I think technology advanced faster than anticipated. In that whirlwind, a lot of companies didn't survive. The reason we have done well is because, even in that whirlwind, we kept heads-down focused on the customers. All the metrics that we can track about customers have improved every year.

I like to be counted on.

Entrepreneurs must be willing to be misunderstood for long periods of time.