I definitely believe people should pay for copyrighted works. And the laws are sufficient: They already require you to pay for copyright work. There's no confusion. The problem is...it's a heck of a lot easier to steal MP3s than to buy them.

We've got thousands of investors counting on us. And we're a team of thousands of employees all counting on each other. That's fun.

It's harder to be kind than clever

I believe you have to be willing to be misunderstood if you're going to innovate.

Our biggest cost is not power, or servers, or people. It's lack of utilization. It dominates all other costs.

We watch our competitors, learn from them, see the things that they were doing for customers and copy those things as much as we can.

Ebooks had to happen.