I definitely believe people should pay for copyrighted works. And the laws are sufficient: They already require you to pay for copyright work. There's no confusion. The problem is...it's a heck of a lot easier to steal MP3s than to buy them.

There'll always be serendipity involved in discovery.

When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.

... if it's not your style to stretch and go the extra mile to make sure our customer experience is great, you're going to have an allergic reaction to this company. You probably won't stay. If you do try and stay, but can't adapt to the culture then it will reject you like a virus from a healthy immune system.

If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.

For people who are readers, reading is important to them.

The thing about inventing is you have to be both stubborn and flexible. The hard part is figuring out when to be which.