We also have no incentive compensation of any kind. And the reason we don’t is because it is detrimental to teamwork.

In Seattle you haven't had enough coffee until you can thread a sewing machine while it's running.

One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.

You know, we love stories and we love narrative; we love to get lost in an author's world.

Though we are optimistic, we must remain vigilant and maintain a sense of urgency.

In the end, we are our choices.

You know, if you make a customer unhappy they won't tell five friends, they'll tell 5,000 friends. So, we are at a point now where we have all of the things we need to build an important and lasting company, and if we don't, it will be shame on us.