You don't choose your passions; your passions choose you.

What's dangerous is not to evolve.

All businesses need to be young forever. If your customer base ages with you, you're Woolworth's.

The Internet is disrupting every media industry...people can complain about that, but complaining is not a strategy. And Amazon is not happening to book selling, the future is happening to book selling.

I love my life. I love being an inventor.

Our biggest cost is not power, or servers, or people. It's lack of utilization. It dominates all other costs.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.