One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.

Good ideas will always get funded, so that's not going to be a problem. But you will see that it will be harder and harder for bad ideas to get funded.

Entrepreneurs must be willing to be misunderstood for long periods of time.

You know, we love stories and we love narrative; we love to get lost in an author's world.

I try to spend my time on areas that I think are important for the future, and where I think I can add value.

We've got thousands of investors counting on us. And we're a team of thousands of employees all counting on each other. That's fun.

Effective process is not bureaucracy. Bureaucracy is senseless process.