One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.

If we think long term, we can accomplish things that we couldn't otherwise accomplish.

The Internet is disrupting every media industry...people can complain about that, but complaining is not a strategy. And Amazon is not happening to book selling, the future is happening to book selling.

Determine what your customers need, and work backwards.

Cleverness is a gift, kindness is a choice. Gifts are easy-they're given after all. Choices can be hard.

Good ideas will always get funded, so that's not going to be a problem. But you will see that it will be harder and harder for bad ideas to get funded.

Failure comes part and parcel with invention. It’s not optional.