For every leader in the company, not just for me, there are decisions that can be made by analysis. These are the best kinds of decisions!

Real estate is the key cost of physical retailers. That's why there's the old saw: location, location, location.

If you don't understand the details of your business you are going to fail.

The thing that motivates me is a very common form of motivation. And that is, with other folks counting on me, it's so easy to be motivated.

If you look at academic studies, you can see that stock prices are most closely correlated with cash flow. It's such a straightforward number. Cash flow is what will drive shareholder returns.

Work hard, have fun and make history.

You know, if you make a customer unhappy they won't tell five friends, they'll tell 5,000 friends. So, we are at a point now where we have all of the things we need to build an important and lasting company, and if we don't, it will be shame on us.