If you invent frequently and are willing to fail, then you never get to that point where you really need to bet the whole company.

Our premise is there are going to be a lot of winners. It's not winner take all. Other people do not have to lose for us to win.

What's dangerous is not to evolve.

I'm skeptical that the novel will be "re­invented." If you start thinking about a medical textbook or something, then, yes, I think that's ripe for reinvention. You can imagine animations of a beating heart. But I think the novel will thrive in its current form. That doesn't mean that there won't be new narrative inventions as well. But I don't think they'll displace the novel.

I think that, ah, I'm a very goofy sort of person in many ways.

We expect all our businesses to have a positive impact on our top and bottom lines ... Profitability is very important to us or we wouldn't be in this business.

If you're truly obsessed over customers, it'll cover a lot of errors.