Invention requires a long-term willingness to be misunderstood.
Effective process is not bureaucracy. Bureaucracy is senseless process.
I told all of our original investors that they would lose their money for sure.
Will you be clever at the expense of others, or will you be kind?
If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.
One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.