If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.

One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.

Obsess about customers, not competitors.

In the end, we are our choices.

My own view is that every company requires a long-term view.

Our biggest cost is not power, or servers, or people. It's lack of utilization. It dominates all other costs.

It’s very important for entrepreneurs to be realistic. So if you believe on that first day while you’re writing the business plan that there’s a 70 percent chance that the whole thing will fail, then that kind of relieves the pressure of self-doubt.