Infrastructure web services had to happen.

Will you be clever at the expense of others, or will you be kind?

Feel free to cover Amazon any way you want. Feel free to cover Jeff Bezos any way you want.

It's perfectly healthy-encouraged, even- to have an idea tomorrow that contradicted your idea today

Our biggest cost is not power, or servers, or people. It's lack of utilization. It dominates all other costs.

Many of the traits that make Amazon unusual are now deeply ingrained in the culture. In fact, if I wanted to change them, I couldn't. The cultures are self-reinforcing, and that's a good thing.

People who are right most of the time are people who change their minds often