Infrastructure web services had to happen.

Any business plan won't survive its first encounter with reality. The reality will always be different. It will never be the plan.

Invention requires a long-term willingness to be misunderstood.

Strip malls are history.

There are a whole bunch of people who don't like to shop. But there are also people, maybe, who even do like to shop but are very time pressured. And so shopping online can save people time.

It is very difficult to get people to focus on the most important things when you're in boom times.

We're not competitor obsessed, we're customer obsessed. We start with the customer and we work backwards.