If you want to be inventive, you have to be willing to fail.

You want to look at what other companies are doing. It's very important not to be hermetically sealed. But you don't want to look at it as if, 'OK, we're going to copy that.' You want to look at it and say, 'That's very interesting. What can we be inspired to do as a result of that?' And then put your own unique twist on it.

People loved their horses, too. But you don't keep riding your horse to work just because you love it.

Where you are going to spend your time and your energy is one of the most important decisions you get to make in life.

We were hoping to build a small profitable company; and of course, what we've done is build a large, unprofitable company.

Many of the traits that make Amazon unusual are now deeply ingrained in the culture. In fact, if I wanted to change them, I couldn't. The cultures are self-reinforcing, and that's a good thing.

Market leadership can translate directly to higher revenue, higher profitability, greater capital velocity and correspondingly stronger returns on invested capital.