We also have no incentive compensation of any kind. And the reason we don’t is because it is detrimental to teamwork.
Effective process is not bureaucracy. Bureaucracy is senseless process.
Cultures aren’t so much planned as they evolve from that early set of people.
The thing that motivates me is a very common form of motivation. And that is, with other folks counting on me, it's so easy to be motivated.
No, communication is terrible!
The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.