I think that, ah, I'm a very goofy sort of person in many ways.

Your brand is what people say about you when you're not in the room

You don't choose your passions; your passions choose you.

Seek instant gratification - or the elusive promise of it - and chances are you'll find a crowd there ahead of you.

I don't think that you can invent on behalf of customers unless you're willing to think long-term, because a lot of invention doesn't work. If you're going to invent, it means you're going to experiment, and if you're going to experiment, you're going to fail, and if you're going to fail, you have to think long term.

Cultures aren’t so much planned as they evolve from that early set of people.

One of the things it was obvious you could do with an online store is have a much more complete selection.