I think that, ah, I'm a very goofy sort of person in many ways.

You know, we love stories and we love narrative; we love to get lost in an author's world.

If you build a great product or service, people will talk about it. But it starts with having something that's worth talking about.

My own view is that every company requires a long-term view.

Percentage margins are not one of the things we are seeking to optimize. It’s the absolute dollar free cash flow per share that you want to maximize, and if you can do that by lowering margins, we would do that. So if you could take the free cash flow, that’s something that investors can spend. Investors can’t spend percentage margins.

When you receive criticism from well-meaning people, it pays to ask, ‘Are they right?’ And if they are, you need to adapt what they’re doing. If they’re not right, if you really have conviction that they’re not right, you need to have that long-term willingness to be misunderstood. It’s a key part of invention.

Be proud of your choices, not your gifts.