But there's still so much you can do with technology to improve the customer experience. And that's the sense in which I believe it's still Day One, and that it's early in the day. If anything, the rate of change is accelerating.

Web 1.0 was making the Internet for people, Web 2.0 is making the Internet better for companies.

Cleverness is a gift, kindness is a choice.

People who were right a lot of the time were people who often changed their minds.

Feel free to cover Amazon any way you want. Feel free to cover Jeff Bezos any way you want.

I wanted to project myself forward to age 80 and say, ‘OK, I’m looking back on my life. I want to minimise the number of regrets I have.’ And I knew that when I was 80, I was not going to regret having tried this. I was not going to regret trying to participate in this thing called the Internet that I thought was going to be a really big deal. I knew that if I failed, I wouldn’t regret that. But I knew the one thing I might regret is not ever having tried. I knew that that would haunt me every day.

Failure comes part and parcel with invention. It’s not optional.