But there's still so much you can do with technology to improve the customer experience. And that's the sense in which I believe it's still Day One, and that it's early in the day. If anything, the rate of change is accelerating.

The book is not really the container for the book. The book itself is the narrative. It's the thing that people create.

Our premise is there are going to be a lot of winners. It's not winner take all. Other people do not have to lose for us to win.

Entrepreneurs must be willing to be misunderstood for long periods of time.

It's perfectly healthy-encouraged, even- to have an idea tomorrow that contradicted your idea today

A lot of people – and I’m just not one of them – believe that you should live for the now. I think what you do is think about the great expanse of time ahead of you and try to make sure that you’re planning for that in a way that’s going to leave you ultimately satisfied. This is the way it works for me.

If you can't feed a team with two pizzas, it's too large.