But there's still so much you can do with technology to improve the customer experience. And that's the sense in which I believe it's still Day One, and that it's early in the day. If anything, the rate of change is accelerating.

If you think about the long term then you can really make good life decisions that you won’t regret later.

If you're not stubborn, you'll give up on experiments too soon. And if you're not flexible, you'll pound your head against the wall and you won't see a different solution to a problem you're trying to solve.

We watch our competitors, learn from them, see the things that they were doing for customers and copy those things as much as we can.

I think that, ah, I'm a very goofy sort of person in many ways.

The world is littered with corpses that predicted technology in a particular arena was done. If there's another gigantic step change out there, we don't yet know what it is.

Real estate is the key cost of physical retailers. That's why there's the old saw: location, location, location.