It's hard to find things that won't sell online.

When you are eighty years old, and in a quiet moment of reflection narrating for only yourself the most personal version of your life story, the telling that will be most compact and meaningful will be the series of choices you have made. In the end, we are our choices.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

We've got thousands of investors counting on us. And we're a team of thousands of employees all counting on each other. That's fun.

The Internet is disrupting every media industry...people can complain about that, but complaining is not a strategy. And Amazon is not happening to book selling, the future is happening to book selling.

E-mail has some magical ability to turn off the politeness gene in a human being.

If you decide that you're going to do only the things you know are going to work, you're going to leave a lot of opportunity on the table.