It's hard to find things that won't sell online.

Invention requires a long-term willingness to be misunderstood.

Be proud of your choices, not your gifts.

But there's still so much you can do with technology to improve the customer experience. And that's the sense in which I believe it's still Day One, and that it's early in the day. If anything, the rate of change is accelerating.

If you are going to do large-scale invention, you have to be willing to do three things: You must be willing to fail; you have to be willing to think long term; and you have to be willing to be misunderstood for long periods of time.

Cultures aren’t so much planned as they evolve from that early set of people.

If you build a great product or service, people will talk about it. But it starts with having something that's worth talking about.