In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts

For many people, extended reading sessions on an LCD display cause eyestrain.

People who were right a lot of the time were people who often changed their minds.

... if it's not your style to stretch and go the extra mile to make sure our customer experience is great, you're going to have an allergic reaction to this company. You probably won't stay. If you do try and stay, but can't adapt to the culture then it will reject you like a virus from a healthy immune system.

Do something you're very passionate about, and don't try to chase what is kind of the "hot passion" of the day.

But there's so much kludge, so much terrible stuff, we are at the 1908 Hurley washing machine stage with the Internet. That's where we are. We don't get our hair caught in it, but that's the level of primitiveness of where we are. We're in 1908.

Feel free to cover Amazon any way you want. Feel free to cover Jeff Bezos any way you want.