If you are going to do large-scale invention, you have to be willing to do three things: You must be willing to fail; you have to be willing to think long term; and you have to be willing to be misunderstood for long periods of time.

If you double the number of experiments you do per year you're going to double your inventiveness.

It's hard to find things that won't sell online.

You know, if you make a customer unhappy they won't tell five friends, they'll tell 5,000 friends. So, we are at a point now where we have all of the things we need to build an important and lasting company, and if we don't, it will be shame on us.

If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.

Seek instant gratification - or the elusive promise of it - and chances are you'll find a crowd there ahead of you.

I'm skeptical that the novel will be 're-invented.'