I feel like in one year it's very easy to go from Internet poster boy to Internet piсata.

When you receive criticism from well-meaning people, it pays to ask, ‘Are they right?’ And if they are, you need to adapt what they’re doing. If they’re not right, if you really have conviction that they’re not right, you need to have that long-term willingness to be misunderstood. It’s a key part of invention.

The thing about inventing is you have to be both stubborn and flexible. The hard part is figuring out when to be which.

If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.

We are at the 1908 Hurley washing machine stage with the Internet.

There is no map, and charting a path ahead will not be easy. We will need to invent, which means we will need to experiment.

You want to look at what other companies are doing. It's very important not to be hermetically sealed. But you don't want to look at it as if, 'OK, we're going to copy that.' You want to look at it and say, 'That's very interesting. What can we be inspired to do as a result of that?' And then put your own unique twist on it.