A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.

Cleverness is a gift, kindness is a choice. Gifts are easy-they're given after all. Choices can be hard.

A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.

The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.

The smartest people are constantly revising their understanding, reconsidering a problem they thought they’d already solved. They’re open to new points of view, new information, new ideas, contradictions, and challenges to their own way of thinking.

The people who are right a lot often change their minds.

We are at the 1908 Hurley washing machine stage with the Internet.