Percentage margins don't matter. What matters always is dollar margins: the actual dollar amount. Companies are valued not on their percentage margins, but on how many dollars they actually make, and a multiple of that.

You can work long, hard, or smart, but at Amazon.com you can’t choose two out of three.

For people who are readers, reading is important to them.

Effective process is not bureaucracy. Bureaucracy is senseless process.

The human brain is an incredible pattern-matching machine.

There is no map, and charting a path ahead will not be easy. We will need to invent, which means we will need to experiment.

You cannot make a business case that you should be who you are not