Percentage margins don't matter. What matters always is dollar margins: the actual dollar amount. Companies are valued not on their percentage margins, but on how many dollars they actually make, and a multiple of that.

The thing about inventing is you have to be both stubborn and flexible. The hard part is figuring out when to be which.

Invention requires a long-term willingness to be misunderstood.

Your brand is formed primarily, not by what your company says about itself, but what the company does.

People forget already how much utility they get out of the Internet - how much utility they get out of e-mail, how much utility they get out of even simple things like brochureware online.

Cleverness is a gift, kindness is a choice. Gifts are easy-they're given after all. Choices can be hard.

Part of company culture is path-dependent. It’s the lessons you learn along the way.