Percentage margins don't matter. What matters always is dollar margins: the actual dollar amount. Companies are valued not on their percentage margins, but on how many dollars they actually make, and a multiple of that.

Lowering prices is easy. Being able to afford to lower prices is hard.

Any business plan won't survive its first encounter with reality. The reality will always be different. It will never be the plan.

People forget already how much utility they get out of the Internet - how much utility they get out of e-mail, how much utility they get out of even simple things like brochureware online.

If you don't understand the details of your business you are going to fail.

Above all else, align with customers. Win when they win. Win only when they win.

The one thing that offends me the most is when I walk by a bank and see ads trying to convince people to take out second mortgages on their home so they can go on vacation. That's approaching evil.