The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.
Jeff BezosWhat we want to be is something completely new. There is no physical analog for what Amazon.com is becoming.
Jeff BezosYou have to use your judgment. In cases like that, we say, 'let's be simple minded. We know this is a feature that's good for customers. Let's do it.
Jeff BezosI'm skeptical that the novel will be "reinvented." If you start thinking about a medical textbook or something, then, yes, I think that's ripe for reinvention. You can imagine animations of a beating heart. But I think the novel will thrive in its current form. That doesn't mean that there won't be new narrative inventions as well. But I don't think they'll displace the novel.
Jeff Bezos