Cleverness is a gift, kindness is a choice. Gifts are easy-they're given after all. Choices can be hard.

We watch our competitors, learn from them, see the things that they were doing for customers and copy those things as much as we can.

I don't buy stocks, I make stocks.

A lot of people – and I’m just not one of them – believe that you should live for the now. I think what you do is think about the great expanse of time ahead of you and try to make sure that you’re planning for that in a way that’s going to leave you ultimately satisfied. This is the way it works for me.

Lowering prices is easy. Being able to afford to lower prices is hard.

You want to look at what other companies are doing. It's very important not to be hermetically sealed. But you don't want to look at it as if, 'OK, we're going to copy that.' You want to look at it and say, 'That's very interesting. What can we be inspired to do as a result of that?' And then put your own unique twist on it.

E-mail has some magical ability to turn off the politeness gene in a human being.