Your brand is formed primarily, not by what your company says about itself, but what the company does.

The three most important things in retail are location, location, location. The three most important things for our consumer business are technology, technology, technology.

Web 1.0 was making the Internet for people, Web 2.0 is making the Internet better for companies.

In the end, we are our choices.

On the Internet, companies are scale businesses, characterized by high fixed costs and relatively low variable costs. You can be two sizes: You can be big, or you can be small. It's very hard to be medium. A lot of medium-sized companies had the financing rug pulled out from under them before they could get big.

I think that, ah, I'm a very goofy sort of person in many ways.

When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.