Failure comes part and parcel with invention. It’s not optional.

Cultures aren’t so much planned as they evolve from that early set of people.

We're not competitor obsessed, we're customer obsessed. We start with the customer and we work backwards.

You have to use your judgment. In cases like that, we say, 'let's be simple minded. We know this is a feature that's good for customers. Let's do it.

If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.

Your brand is formed primarily, not by what your company says about itself, but what the company does.

Good ideas will always get funded, so that's not going to be a problem. But you will see that it will be harder and harder for bad ideas to get funded.