Real estate is the key cost of physical retailers. That's why there's the old saw: location, location, location.

If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.

I'm skeptical that the novel will be 're-invented.'

Web 1.0 was making the Internet for people, Web 2.0 is making the Internet better for companies.

Above all else, align with customers. Win when they win. Win only when they win.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

Work hard, have fun and make history.