Your brand is what people say about you when you're not in the room

If you're competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.

If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.

We are at the 1908 Hurley washing machine stage with the Internet.

Where you are going to spend your time and your energy is one of the most important decisions you get to make in life.

If you double the number of experiments you do per year you're going to double your inventiveness.

We are pioneers and the history of pioneers is not that good.