Your brand is what people say about you when you're not in the room

What I want to talk to you about today is the difference between gifts and choices. Cleverness is a gift, kindness is a choice. Gifts are easy - they’re given after all. Choices can be hard. You can seduce yourself with your gifts if you’re not careful, and if you do, it’ll probably be to the detriment of your choices.

There's so much stuff that has yet to be invented. There's so much new that's going to happen. People don't have any idea yet how impactful the internet is going to be and that this is still Day 1 in such a big way.

But there's still so much you can do with technology to improve the customer experience. And that's the sense in which I believe it's still Day One, and that it's early in the day. If anything, the rate of change is accelerating.

We can't be in survival mode. We have to be in growth mode.

If you build a great product or service, people will talk about it. But it starts with having something that's worth talking about.

The thing that motivates me is a very common form of motivation. And that is, with other folks counting on me, it's so easy to be motivated.